Confirm the window
Make sure the request is within 100 days of delivery. Flipside will confirm the current return conditions when the request is reviewed.
START YOUR RETURN
Three things before you write.
A complete first message helps customer care confirm eligibility and send the right next step faster.
01order number
02product photographs
03reason for the request
Prepare the details
- Order number and purchaser name
- The exact product and stripe color
- A short reason for the return
- Clear photographs if the item arrived damaged or incorrect
Request authorization
Email info@flipsideluggage.com before sending the product. An accepted return includes a label and destination instructions.
Keep the shipment traceable
Retain your drop-off receipt and tracking number until Flipside confirms that the return has been received and reviewed.
This V9 page presents the current Flipside policy in a clearer format. Final eligibility and terms are those confirmed by Flipside at the time of your request.
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